Level 1: basic account information
The official help center describes phone verification and declaration of personal information. It states Level 1 must be completed to make Gold Coins purchases and play. Registration does not override geographic restrictions.
Sources: Verification help · Official state help article
Level 2: identity verification for redemptions
Level 2 is the operator’s identity-verification stage, described as enabling prize redemptions. It may involve government-issued photo ID; Shuffle.us notes that temporary IDs and photocopies are not accepted for its documented verification procedure.
Sources: Verification help
Level 3: proof of address
The help center identifies proof-of-address verification as a separate third level. A utility bill is one example it gives. Requirements and accepted documents may change or be expanded for specific cases.
Sources: Verification help
When and why reviews can take longer
The sweepstakes rules reserve the right to request additional know-your-customer checks, including identity and address corroboration and, where relevant, further validation. A submitted document is not a guarantee of approval or immediate redemption.
Sources: Sweepstakes rules
Verification checklist
- Check eligibility and permitted physical location before registration.
- Use your own accurate account information; do not share accounts.
- Complete the operator’s phone/declaration stage.
- Prepare accepted identification and proof-of-address documents for subsequent reviews.
- Verify redemption eligibility separately; refer unresolved issues to official operator support.
We are an independent publisher, not Shuffle.us customer support. Do not send identification documents to this website.
Related player guides
Shuffle.us Player Guide →Eligibility and Restricted States →Prize Redemption and Verification →Shuffle.us Alternatives →Eligibility, sources and safer play
State eligibility and operator terms can change. See official state guidance and sweepstakes rules. Where those documents disagree, confirm eligibility with the operator. Nothing here is a guarantee of winnings, prizes or a legal determination.
Read our responsible-gambling guide or self-exclusion resource. Those pages do not include promotional calls to action.
Source review: 15 October 2026. Publisher details and live validation are pending final QA.